FAQ
Frequently asked questions
Short answers about TicketCounts.io: what it does, plans and the trial, supported platforms, report schedules, recipients and data access.
Last updated
The product
What is TicketCounts.io?
TicketCounts.io connects to Eventbrite and Universe and emails scheduled, branded ticket-count reports to promoters, venues, artists and booking agents. You pick the event, the recipients and the schedule, and each report arrives by email with the current count.
Ticketing platforms
Which ticketing platforms does TicketCounts.io work with?
Eventbrite and Universe are live today (Universe is a Ticketmaster company). Those are the only platforms TicketCounts.io can connect to. If you sell somewhere else, tell us which platform on the integrations page and we email you once, if it goes live.
Can I connect more than one Eventbrite or Universe account?
Yes. You can connect several accounts on each platform and choose which account and event each report uses.
Reports and recipients
What is in a ticket count report?
Each report shows the event name, the tickets sold, the change since the last report and, when the event has a capacity, the share of cap sold. Eventbrite reports add a breakdown by ticket type; Universe reports show paid and free totals when a show has both. Refunded and canceled tickets, add-ons and donations are not counted. Counts are read from the ticketing platform when the report is sent, never estimated.
How often can reports be sent?
Daily, on one weekday, or on the weekdays you pick, at the time you choose in 15-minute steps and in your own time zone. Reports for an event that has ended or been canceled pause on their own.
Do recipients need an account?
No. Recipients just get the email. Each one receives their own copy, so nobody sees the other addresses. Every email has an unsubscribe link, and mail apps that support it show a one-click unsubscribe button. Free allows up to 2, Starter allows up to 10, Pro allows up to 25 and Venue allows up to 100 recipients per report.
Can I put my logo on the reports and remove the footer?
Your logo appears on reports on every paid plan; Free reports use the TicketCounts.io header. The "Sent by your organization via TicketCounts.io" footer can be turned off per report on Pro and Venue, and is always shown on Free and Starter.
Plans and the trial
How much does TicketCounts.io cost?
Free is $0 for 1 active event report with up to 2 recipients; Starter is $7 a month for 10 active event reports with up to 10 recipients each; Pro is $15 a month for 30 active event reports with up to 25 recipients each; Venue is $39 a month for 100 active event reports with up to 100 recipients each. Paid plans are billed monthly and you can cancel anytime.
Is there a free trial?
Yes. Every new account gets 14 days of Pro with no card needed. When the trial ends without a paid plan, the account moves to Free: your oldest active report keeps running and goes to the first 2 recipients on its list, the other reports pause until you upgrade, and the TicketCounts.io header replaces your logo. Nothing is deleted.
What counts as an active event report?
An active event report is one scheduled report for one event that is switched on. Paused reports do not count toward your plan, so you can pause a finished show and start the next one. Pro allows 30 at once.
Security and data access
What access does TicketCounts.io get to my ticketing account?
You connect with the platform's own sign-in (OAuth), so TicketCounts.io never sees your password. It reads only what reports need: which account you connected, your events and the ticket types sold for them. It does not read attendee or buyer details and never edits your events. Stored access tokens are encrypted, and you can disconnect at any time.
Your account
Can I cancel anytime?
Yes. Cancel from the billing page in your dashboard; you keep your plan until the end of the month you paid for, then the account moves to Free. Plan changes are prorated on your next invoice.
Still have a question?
Email support@elektronicgroup.com and include the report or event it is about. How it works explains connecting a platform, schedules and each send step by step; the sample report shows every field of a report email; pricing covers plans, the trial and what counts as an active report.
Set the schedule once. The count goes out on its own.
Free for 1 active event report. New accounts get 14 days of Pro, no card needed.