Privacy Policy

1. Introduction

Elektronic Group Inc ("we", "our", or "us") operates TicketCounts.io (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, organization name, and password
• Payment Information: Billing address and payment method details (processed securely through our payment processor)
• Profile Information: Logo, organization name, and branding preferences
• Communication Information: Email addresses of report recipients you specify
• Support Information: Information you provide when contacting customer support

2.2 Ticketing Platform Data

When you connect third-party ticketing platforms (such as Eventbrite), we collect:

• Event names and details
• Ticket sales data (quantities, prices, types)
• Event dates and times
• Access tokens and authentication credentials for connected platforms

2.3 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent on the Service
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, and system activity
• Cookies and Similar Technologies: We use cookies to maintain sessions and analyze usage patterns

3. How We Use Your Information

We use the information we collect to:

• Provide the Service: Generate and deliver ticket count reports
• Process Payments: Handle subscription billing and payments
• Send Communications: Deliver reports to your specified recipients, send service notifications, and respond to inquiries
• Improve the Service: Analyze usage patterns, develop new features, and enhance user experience
• Maintain Security: Detect and prevent fraud, abuse, and security incidents
• Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
• Marketing: Send promotional communications (you can opt out at any time)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Your Consent

We share information with the report recipients you specify when generating reports.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (for billing)
• Email delivery services (for sending reports)
• Cloud hosting providers (for data storage)
• Analytics providers (for usage analysis)
• Customer support tools

4.3 Ticketing Platforms

We connect to third-party ticketing platforms using authentication credentials you provide. We access only the data necessary to provide our Service.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.6 Aggregated Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you cancel your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection
• Monitoring and logging of system access

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format.

7.2 Correction

You can update or correct your account information through your account settings or by contacting us.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us.

7.5 Restriction and Objection

You may have the right to restrict or object to certain processing of your information.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the Service to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand how you use the Service
• Marketing Cookies: Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the Service.

9. Third-Party Links

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information receives adequate protection, including using standard contractual clauses or other approved transfer mechanisms.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of your personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at [email protected].

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR):

• Legal bases for processing: consent, contract performance, legitimate interests, or legal obligations
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to data portability

Our legal basis for processing your information includes your consent, the performance of our contract with you (Terms of Service), and our legitimate interests in providing and improving the Service.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Elektronic Group Inc
Email: [email protected]
Website: https://ticketcounts.io

For privacy-specific inquiries, you may also email: [email protected]