Privacy policy

TicketCounts.io is a product of Elektronic Group Inc. Elektronic Group Inc., based in Jacksonville, Florida (“we”, “us”), decides how the personal information described here is used and is responsible for it. Questions and requests: support@elektronicgroup.com.

We get this information from you, from your browser, from public official websites, from the ticketing platforms you connect, from Stripe (payment status), and from our email provider (delivery metadata, bounces, spam complaints, and authenticated Growth Operations replies).

We do not sell personal information or send newsletters. We may send limited, individual Growth Operations outreach to publicly listed business contacts where we reasonably believe TicketCounts.io may be relevant. Each message includes an unsubscribe option.

These companies process personal information for us, only to provide their service to us:

Eventbrite and Universe are not our service providers: they are the platforms you choose to connect, and their own privacy policies cover your accounts there. We use your access token only to read what the service needs. You can remove TicketCounts.io from the connected apps in your platform account settings at any time.

Your reports show your organization name, the event and its counts to the recipients you add. Otherwise we disclose personal information only when the law requires it, to protect the rights and safety of people or of the service, or as part of a merger, acquisition or sale of the business, in which case we will tell you.

We don’t sell personal information, and we don’t share it for cross-context behavioral advertising.

We use a few cookies and browser storage entries. Most are needed for the site to work. Google Analytics is the only one that is optional:

• In Europe (including the EU, EEA, UK and Switzerland), based on your browser’s time zone, Google Analytics stays off until you accept it in the banner.
• Elsewhere it is on by default, and you can turn it off at any time.
• If your browser sends a Global Privacy Control signal, we treat it as declining analytics.
• Google Analytics is set up with Google signals and ad personalization off. We use no advertising cookies. When you decline, the analytics cookies are removed and the analytics script is not loaded on later visits.
• If you are signed in and analytics is on, whether you accepted it or it is on by default where you are, the dashboard stores your browser’s analytics ID with your account, so that our server can report a plan bought, renewed or canceled and your first report sent, even after you close the page. When you decline or turn analytics off in that browser, signed in or not, we delete that ID from your account and our server stops sending these events. If we cannot delete it at that moment (for example, you are offline, or the browser no longer has the ID), the dashboard deletes it the next time you open it with analytics off. It also stops if you have not visited with analytics on for 12 months.

We keep information only as long as we need it. The last column says what ends it: a scheduled job that deletes it automatically, something you do, a request to us, or a retention setting we configure with the provider.

When you delete your account in Dashboard > Account, we cancel any subscription immediately, then delete your profile, reports, connected accounts and their tokens, logos and profile photo, notifications and send history. Stripe keeps invoices and payment records as the law requires, and deleted data disappears from our backups when they expire.

• All connections to the site use HTTPS.
• Access tokens for your ticketing accounts are encrypted in our database with AES-256-GCM, using a key kept outside the database. Your browser can never read them.
• Database rules let each account read only its own data.
• Passwords are stored only as hashes. Payment details stay with Stripe.
• Our logs mask email addresses and never record tokens or passwords.

No system is perfectly secure. If a breach affects your information, we will tell you as the law requires. More detail is on our security page.

Whatever the law where you live, you can:

• See or get a copy of your information: email support@elektronicgroup.com and we will send it in a common format.
• Correct it in Dashboard > Account, or by email.
• Delete your account in Dashboard > Account, or ask us by email.
• Disconnect a ticketing account in Dashboard > Integrations. You can also remove TicketCounts.io from the connected apps in your platform account.
• Stop receiving reports with the “Stop these emails” link in any report, your mail app’s unsubscribe button, or by emailing us.
• Turn analytics on or off with Cookie settings (section 5).
• Withdraw a platform request by emailing us.

We answer requests within 30 days (45 days for California requests). To protect your account, we confirm that a request comes from the email address on the account, or ask for information we already hold, before we act on it.

This section applies to California residents and adds to the rest of this policy (California Consumer Privacy Act, as amended).

• We do not sell or share personal information, and have not done so in the last 12 months. We do not knowingly sell or share the information of anyone under 16. We honor Global Privacy Control signals (section 5).
• We use sensitive personal information only to provide the service and keep it secure, as the regulations allow, so the right to limit its use does not apply.
• How long we keep each category is in section 6.

You have the right to know what personal information we collect, use and disclose, and to get a copy; to delete it; to correct it; and not to be treated differently for using these rights. To make a request, email support@elektronicgroup.com with the subject “California privacy request”. We confirm receipt within 10 business days and respond within 45 days (we may extend once by 45 days and will tell you why). An authorized agent may ask for you with your signed permission; we may still ask you to confirm your identity with us directly.

Elektronic Group Inc. is the controller of the information in this policy. When an account holder adds recipients and sets up reports, we process the recipients’ addresses and the report content on the account holder’s behalf; we keep the unsubscribe, bounce and complaint records ourselves so that people who opted out are not emailed again. The legal bases we rely on are in section 3.

You have the right to access, correct, delete, restrict or port your information, and to object to processing based on our legitimate interests. Where we rely on consent (analytics, platform requests), you can withdraw it at any time; that does not affect what happened before. To use these rights, email support@elektronicgroup.com. You can also complain to your data protection authority, the UK Information Commissioner’s Office, or the Swiss Federal Data Protection and Information Commissioner.

Our service providers process information in the United States and other countries whose data protection laws may differ from yours. Where the law requires it, these transfers rely on safeguards such as the European Commission’s Standard Contractual Clauses (and the UK and Swiss equivalents) or the EU-U.S. Data Privacy Framework where a provider takes part in it.

TicketCounts.io is for people aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you think a child has given us information, email support@elektronicgroup.com and we will delete it.

We will post any change here and update the date at the top. For a material change, we will email account holders or show a notice in the app at least 30 days before it takes effect.

Elektronic Group Inc., Jacksonville, Florida. Email support@elektronicgroup.com. Our Terms of service explain the rules for using TicketCounts.io.